Quality
OCD Tech-ISO is committed to providing conformity assessment and management system certification services that are trusted, impartial, professional and highly principled. We will offer accredited services which comply with or exceed all applicable requirements, including international accreditation standards.
With these principles in mind, we aim to ensure client satisfaction, while using our management system to pursue continual improvement of our services, our processes and the company overall.
The Senior Management Team of OCD Tech-ISO has implemented a culture of quality that emphasizes the following core principles related to accredited conformity assessment services:
Impartiality: decisions related to accredited certification activities shall be free of conflicts of interest and all subjectivity.
Competence: those providing work in support of accredited certification activities shall be competent on the basis of education, training and experience.
Responsibility: OCD Tech-ISO shall maintain sole responsibility for the certification decisions it makes, and shall clearly communicate the responsibilities expected of its certified clients.
Openness: applicable requirements and procedures shall be made available to potential clients, active clients and the public as necessary, to ensure full and open transparency in the workings of OCD Tech-ISO’s conformity assessment services.
Confidentiality: confidential information shall be treated with utmost care and prevented from unintended release or loss.
Responsiveness to Complaints: complaints and appeals will be processed with a fair and open mindset, understanding that such feedback is critical to the continual improvement of the company.
Risk-Based Approach: decisions related to certification, management system activities and other critical issues will be made after giving consideration to potential or actual risks.
All employees are empowered to submit suggestions or opportunities for improvement to enhance OCD Tech-ISO’s ability to satisfy these core principles. Management will maintain an open-door policy allowing staff complete access to communicating with senior management in this regard.
Impartiality
The Senior Management Team ensures that OCD Tech-ISO provides conformity assessment services and makes certification decisions with complete impartiality.
In order to ensure this, the activities are implemented:
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- Conflicts of interest are identified and mitigate per APOL-05 Conflict of Interest Policy.
- Where impartiality cannot be assured, services will be declined.
- Regular evaluations of the company’s ability to maintain its impartiality will be conducted, and may utilize independent third parties in order to ensure objective results.
- Conformity assessment services will be offered to all eligible clients without discrimination of any form, unless a conflict of interest is identified which would prevent OCD Tech-ISO from providing services.
- All certification decisions will be bases on objective evidence.
- Perceived violations of impartiality may be reported by clients and any third party, including the public, by submitted feedback to info@ocd-tech-iso.com
Conflict of Interest
The Senior Management Team of OCD Tech-ISO has implemented the following policy regarding the identification and mitigation of conflicts of interest.
All conformity assessment activities, including performance of conformity assessments and certification decisions, will be made in a manner that precludes conflicts of interest and which ensures full impartiality. In a practical manner, this means:
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- Potential clients will undergo an intake risk assessment to determine if conflicts exist which would prohibit OCD Tech-ISO from providing conformity assessment services.
- All staff and subcontractors, including new hires, will undergo a conflict of interest disclosure and risk assessment to determine if conflicts exist which would prohibit or limit their ability to perform conformity assessment related work.
- Conflict of interest risk calculations will be performed to identify insurmountable conflicts; in such cases, persons will not perform conformity assessment services, or OCD Tech-ISO will decline work. Where conflicts of interest may be mitigated, formal mitigation plans are developed and implemented; the effectiveness of these plans is then reviewed periodically to ensure effectiveness and compliance.
- Employees, staff and subcontractors involved in conformity assessment activities, including assessments and certification decisions, shall be prohibited from engaging in the following activities:
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- Self-dealing: participating in any actions with the intent of personal enrichment or the financial benefit of friends or family which would, in any way, bring doubt on the validity of conformity assessment services and certification decisions.
- Yielding to pressure: succumbing to external influences including threats, bribes, acceptance of gifts, or any other actions by a third party intended to, or appearing to, influence the results of conformity assessments or certification decisions.
- OCD Cross-Company conflicts: where clients of another OCD company have received services which may create conflicts of interest with OCD Tech-ISO conformity assessment services, then OCD Tech-ISO will decline to provide such services.
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